Please note that once an order is placed with Wekart Incorporation, it generally cannot be cancelled. However, under certain exceptional circumstances, cancellation requests may be considered.
Cancellation Request Process
Customers may request order cancellation within 15 working days from receiving the product(s).
To request a cancellation, please email us with:
Your Order Number
Reason for cancellation
Email: info@wekartinc.com
Our team will review your request and respond accordingly.
Cancellation Charges
Approved cancellations may be subject to certain cancellation charges, including but not limited to:
Payment gateway processing fees
Credit card transaction charges
Administrative or handling fees
These charges will be deducted from the refundable amount, if applicable.
Non-Cancellable Orders
Cancellation requests will not be accepted in the following cases:
If the order has already been shipped
If product alterations, customizations, or modifications have already been completed
If special customization work has begun, even if the order has not yet been dispatched
Important Note
Wekart Incorporation reserves the right to approve or reject cancellation requests based on the order status and nature of the product ordered.
